Operations Support Personnel Awareness Training

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As identified in the NERC Standard PER-005-2, each Reliability Coordinator, Balancing Authority, and Transmission Operator shall use a systematic approach to develop and implement training for its identified Operations Support Personnel on how their job function(s) impact those BES company-specific real-time reliability-related tasks performed by their System Operating Personnel. This online training course addresses aspects related to the general responsibilities of Support Personnel in their role of supporting real-time operations. Topics covered in this course include: Training Requirement Overview, System Limits, System Studies and Plans, ACE and Frequency Implications, Restoration Planning, Switch Order Writing, and Communications, Reporting, and Training.

Module Objectives:

Identify the implications of NERC Standard PER-005-02 on Operations Support Personnel across the industry
List the steps that can be utilized for complying with the NERC Standard requirements for identifying Operations Support Personnel Awareness Training
Explain the benefits to reliable operations from the completion of the Operational Support Awareness Training
List the general areas of involvement that Operations Support Personnel have with regards to impacting real-time reliability related tasks performed by System Operating Personnel
Identify the Operations Support Personnel's role for updating or verifying system operating limits utilized in real-time operations
Identify the key considerations for Operations Support Personnel related to transmission, generation, load, and reactive devices when performing system studies
Explain the purpose of updating system studies and the implications of not updating system studies both prior to and during real-time operations
Identify the need for communicating and verifying the system study results to Real-time Operating Personnel
List the implications to Real-time Operating Personnel and system reliability if inaccurate studies are provided
Identify the key considerations for Operations Support Personnel related to transmission, generation, load, and reactive devices when developing mitigation plans to be utilized by Real-time Operating Personnel
Explain the importance of Operations Support Personnel following-up in real-time to evaluate the implementation of the mitigation plans developed by them
List the mitigating actions that can be utilized by Operations Support Personnel for voltage issues when developing their mitigation plans for Real-time Operating Personnel
List the mitigating actions that can be utilized by Operations Support Personnel for equipment loading issues when developing their mitigation plans for Real-time Operating Personnel
Identify the implication to Area Control Error and frequency that must be considered when developing mitigation plans for Real-time Operating Personnel implementation
List the considerations for Operations Support Personnel in developing the System Restoration Plan developed for Real-time Operating Personnel utilization
Explain the operational concerns when writing switching orders for removing or returning equipment to service
List the safety considerations related to writing switching orders
Identify the keys to communication for Support Personnel when communicating with real-time Operating Personnel and external personnel for issues impacting real-time operations
List the considerations for designing, developing, and delivering training for Real-time Operating Personnel as a Subject Matter Expert
Identify the NERC/DOE reporting requirements
List the entities responsible for reporting to NERC/DOE

Each lesson area in this course is culminated with a review and a quiz. Individuals must attain a passing grade of 70% on each quiz in order to be awarded the appropriate NERC CEHs.

NERC Continuing Education Hours:

TOTAL: 2.5 CEHs
Standards: 0.0 CEHs
Ops Topics: 2.5 CEHs
Sim: 0.0 CEHs

Course Overview || Registration || Custom Bundle Registration

Registration Fee:
$85.00

Online Learning

Operations Support Personnel Awareness Training